70% of equipment manufacturers rely on after-the-fact response
～A shift to preventive and predictive maintenance is urgently needed.

Laws are being revised to promote safety measures and preventive maintenance systems based on the risk of deterioration as countermeasures against aging equipment and machinery.
However, according to a survey of equipment manufacturers, post-operational response to problems after they occur has become the norm at their workplaces, bringing to light issues such as manpower shortages and increased response costs.

Looking at the “contracted periodic maintenance rate” for equipment sold by manufacturers, only 32.3% of manufacturers have a contracted rate of 30% or more.
For customers who have not signed up for maintenance, 67.9% of the manufacturers responded that they “only respond to problems” or “almost leave the customers alone.

On the other hand, customers contract maintenance for equipment that is required by law to be inspected, but do not contract maintenance for equipment that is not required by law.
“It is cheaper to repair equipment when it breaks than to spend money to extend its service life.
This may be the result of the customer’s mentality that “it is cheaper to repair equipment when it breaks than to spend money to extend its service life,” and they tend to avoid incurring steady costs.

However, most problems with equipment and machinery occur unexpectedly.
When this happens, manufacturers receive requests for immediate repairs day and night and on weekends, making it impossible to carry out work in a planned manner.
As a result, the working environment of the manufacturer’s staff deteriorates, the quality of customer service deteriorates, and profit efficiency deteriorates,
In the survey, 53.6% of respondents indicated that “increased employee working hours” and “delayed response due to lack of engineers” are issues.

In addition to these labor shortage issues, this is against the backdrop of strengthening the existing maintenance revenue base and enhancing ESG responses,
In addition to these labor shortage issues, equipment manufacturers have recently been forced to engage in preventive and predictive maintenance.

The key to achieving this is the planning of maintenance operations.
In fact, the cause of inefficient maintenance operations is the lack of utilization of maintenance planning information for equipment and facilities, which results in the generation of unreasonable, uneven, and wasteful operations.

Maintenance plans contain information on when, which parts, and how many parts should be replaced in order to extend the service life of equipment,
This is an operating asset and a treasure trove of information.

This presentation will introduce the challenges faced by equipment manufacturers, including the dependence on post-response measures after a problem occurs, and the efforts being made to improve these measures.
The content is designed to help manage product life cycles, plan maintenance, and create parts procurement and sales opportunities,
Please contact us for a consultation.