The UCC Group has substantially revamped its ICT environment. The time required for the on-boarding process has been reduced by about one-third.
The key is the linkage with the electronic signature service, which has reduced the number of paper applications from 1,549,000 to approximately 90%.

The UCC Group, which operates all coffee-related businesses around the world, has been working to improve the employee experience by significantly revamping its “difficult-to-use ICT” environment.
For example, the Group’s portal site has been improved with a sleek design that has doubled the number of knowledge searches by employees.

The company has also improved the workflow for many internal applications, which used to be done by paper. In a case where the system was linked to an electronic signature service, the number of paper applications was reduced by approximately 90% from 1,549,000.
Furthermore, these efforts have spilled over into the hiring process.

The large amount of paperwork used to communicate with employees prior to hiring has been consolidated into a single sheet that first notifies them of a QR code, and subsequent procedures can now be completed in a digital workflow.
For the receiving side, the time required for procedures has been reduced to about one-third, and the workload has been cut by about 50%.

How did the UCC Group actually go about making such a tangible change?
Behind the scenes, there is a platform that facilitates the integration of various systems.